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Seminars - Workplace Violence
This seminar can run from one to four hours, contingent upon the client's criteria. It serves to: inform attendees about the causes and prevalence of workplace violence; teach them verbal de-escalation skills; and equip them with conflict avoidance/resolution strategies. Many clients ask us to combine this with the Personal Safety seminar.
How serious is the issue of workplace violence?
Consider the following:
Nationwide, about 20 people are killed by homicide on the job per week. Homicide still remains the leading cause of death on the job for women, and the second-most-frequent cause of workplace death for men, according to statistics published by the Department of Labor and the Bureau of Labor Statistics.
(from the Minneapolis/St. Paul Business Journal, July 28, 1997, Jennifer Ehrlch)
Personality conflicts are cited as the leading cause of workplace violence.
(from the Society of Human Resource Management Report, 1993)
A study by the National Council on Compensation Insurance Inc. (NCCI) analyzes a sampling of workers' compensation claims from 1991 through 1995 caused by violence in the workplace. The study shows that almost two-thirds of workplace non-fatal assaults nationwide occur in service-related industries.
(from the San Antonio Business Journal, August 22, 1997, Bill D. Hager)
Virtually unheard of 25 years ago, murder in the workplace is now one of the fastest growing types of homicide in the United States. It is estimated that the rate of workplace homicide has tripled in the last decade. In 1992 an average of three people were murdered on the job every working day.
Workplace homicide is now the number one cause of occupational death for women and the third for men, after only driving and machinery accidents. The Census for Fatal Occupational Injury Statistics showed that in 1993 there were 1004 homicides in the workplace.
The # 1 attacker in the workplace is the customer at 44%, 24% of attacks are by strangers, 20% are co-workers, 7% are bosses and only 3% are former employees.
The 3 most common reasons for workplace violence: revenge, jealousy or financial gain.
In an HBO special "Murder 9 to 5", it was estimated that one out of every three females will experience some measure of workplace violence in the next five years.
The Center For Disease Control located in Atlanta, Georgia has classified Workplace Violence as a National Disease Epidemic.
(from "Violence in the Work Place", by Rick E. VanDyke)
Every year, about 1,000 people are killed on the job; another 1 million are assaulted and injured every year by a disgruntled customer or colleague.
A violent or disturbed worker can ruin morale at your company. Plus, an estimated 12,000 unhappy people commit suicide at work every year.
Experts say most of the people who kill their bosses or colleagues are men in their mid-30s who own weapons and consider their jobs the most important things in their lives. Many go over the edge after being criticized, demoted or laid off.
"The person is often compulsive, depressed or paranoid," said David Bowman, president of TTG Consultants in Los Angeles. "He may continually file grievances and lawsuits, be tough to discipline and resent authority."
Violent people often think, "The boss is a jerk," Bowman said.
Business owners should also be aware if any employee has a restraining order against a spouse or lover. Often, the irate boyfriend or girlfriend shows up at the office threatening to harm one of your employees. (from the Washington Business Journal: August 26, 1997, Jane Applegate)
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